Step 1: Double check your settings
It never hurts to take another look! Make sure that your Bluetooth and Location Services are on on your device, and that you have an internet connection through data or wifi.
Step 2: Take a breather
Hang tight for a minute or two. Your Tiles might need a moment to re-connect!
Step 3: Find your Tile
Tap on the Tile icon for your lost item and walk around. When the circle around the Tile is solid green, tap “Find” and your Tile will start to ring!
Need more help?
If the steps above didn’t work, try restarting your phone and going through this process one more time.
If you’re still stuck, let us know!