Having problems with your Tile? We're here to help!
Please visit our FAQs on Technical Assistance here. You may also submit a request to our Technical Support team, and our team will get back to you by email with an answer to your question. Submit a Request Here
Tiles are warranted for 1 full year. You can read more about our official warranty policy here. If your Tile is within warranty and our team is unable to resolve the issue, we will be happy to provide instructions on how to receive a replacement. Please have a proof purchase available as we may request it in order to verify warranty eligibility.
Replacement Authorization & Return Instructions
To authorize a replacement, we will request a few details regarding your order and the issue you encountered. Once your replacement request has been authorized, we will send you a replacement RMA (Return Merchandise Authorization) number, details regarding your replacement shipment, and instructions on how to return and exchange your defective Tile. The RMA# identifies and authorizes a defective Tile that has been returned to us.
Once you receive your RMA#, please note that it may take up to 1-4 business days for your replacement to ship out. Your replacement Tile will also arrive loose in an envelope that contains the Tile and a return envelope (for domestic warranty replacements only). The original Tile packaging is not included.
If you have any questions regarding your replacement, email our team firstname.lastname@example.org. Please include your RMA# in the body of your email so we can more quickly assist you.