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We are available for chat support from 8:00 am - 5:00 pm (PT) Monday-Friday and 9:00 am - 4:00 pm (PT), Saturday-Sunday!
Click on the blue chat button in the lower right-hand corner of any page on our Help Center (desktop only) during chat hours.
We apologize, but due to a high volume of emails, please allow 48 hours for a response .
While you can reach us via chat during the hours above, please send us a message outside of those times and we'll email you back. Our typical response time is 24 hours.
As a Tile Premium member, you have access to an exclusive text help line staffed by our Care team. To text, tap the gear icon on the top right corner of your Tile app.
Once you are on the Settings screen, tap on “Contact Customer Care by SMS” under Premium to begin texting.
More info on Tile Premium here
*Standard Messaging Rates Apply
*Required App Version 2.38 or higher