Some technical assistance instructions may ask you to completely power off your device.
The following steps will allow you to correctly and fully power off your device:
Apple Devices: Hold down the sleep/power button until the red slider appears. Drag the slider to turn your device off. To turn your device back on, hold the sleep/power button until you see the Apple logo appears.
Android Devices: Please hold down the power button on your Android device until it begins to power down. To turn your device back on, hold the power button and wait for a slight vibration or logo to appear.