Having trouble with changing your Tile's ringtone?
Here are few tips and guidelines that may resolve the issue you are experiencing:
- Make sure you have the right Tile! Ringtones are only available for Tile Mate and Tile Slim.
- Please make sure that the Tile you are trying to update is right next to your phone/tablet.
- Is the Tile fully connected? (Solid Green circle around Tile icon, tap 'Find' to ring the Tile for confirmation)
- Have you tried turning bluetooth on or off, or restarting your phone/tablet?
- Are you currently connected to your WiFi or cellular data?
If you have tried and confirmed all 5 steps above and you are still having issues updating your Tile's ringtone, please contact us and we will investigate this issue in detail.