If you use your Tile in an “RFID Blocking” Wallet, you may experience reduced signal range and/or connection issues.
The nature of RFID Blocking wallets is to block or reduce all RF signals, including Bluetooth frequency of your Tile.
If you have already purchased a Tile and find that it is having connectivity issues due to your RFID blocking wallet, please contact us. If you purchased your Tile from us directly within the last 30 days, you are eligible to seek a refund. Otherwise, we suggest reaching out to the retailer you originally purchased your Tiles from.
Thank you for your understanding.
-The Tile Team