Warranty and Refund Policy - E.U.

Warranty and Refund Policy

Tile Limited Warranty

Tile warrants that your Tile product (the “Product") will be free from defects for a period of one (1) year from the date of delivery to the original retail purchaser ("the Warranty Period"). If a defect in the Product arises (i) within the first 30 days of purchase and the Product is purchased directly from Tile, then you are entitled to a full refund in accordance with our Refund Policy below; or (ii) otherwise during the Warranty Period, Tile will, at its sole option and subject to applicable laws: (a) repair or replace it with a new or refurbished product or component; or (b) refund the original purchase price upon return of the defective Product. This Warranty does not apply to (w) Products you purchase from unauthorized resellers; (x) where the instructions for use and activation of the Product are not complied with; (y) where the Product is used with a jailbroken or rooted mobile device; or (z) where the Product is damaged as a result of abuse, accident, unauthorized modification or other causes beyond our reasonable control.

ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PRODUCTS ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED.

THE APP AND THE PRODUCTS ARE DESIGNED SOLELY AS AN ADDITIONAL TOOL TO HELP YOU LOCATE YOUR PERSONAL ITEMS (SUCH AS KEYS, WALLET, CAR, LAPTOP AND BACKPACKS). WE DISCLAIM ANY LIABILITY RESULTING FROM ANY USE OF THE APP AND OR THE SERVICES FOR ANY PURPOSE OTHER THAN THEIR INTENDED DESIGN.

Claims process: To obtain remedies under this Warranty, Consumer must obtain a Return Material Authorization ("RMA") from Tile and return the defective Device together with proof of purchase to the address specified by Tile in connection with the RMA. Consumer shall bear the cost of shipping the Device to Tile. By sending the Device, Consumer agrees to transfer ownership to Tile. Tile may not return the original Device to Consumer. Tile warrants that any repaired or replaced Device is covered for the remainder of the original Warranty Period. If the claim is justified based on this Warranty, Tile shall bear the cost of shipping the repaired or replacement Device to the Consumer. Any product returned to Tile without a valid warranty claim or without a RMA may be rejected, returned at sender’s cost (subject to prepayment) or disposed of in Tile’s sole discretion.

To obtain an RMA from Tile, please follow instructions outlined here.

If you've had your Tile for over a year, you may be eligible to reTile for a limited time. 

 

Tile Refund Policy

We have worked very hard to create a product you will love and we believe you will love your Tile product. However, we realize the Product you receive from Tile may not be exactly what you expected. Should this rare occurrence take place, you will have a “cooling off” right of cancellation. This allows the original retail purchaser of the Product to return all Tiles purchased in the original transaction, in their original condition, with the original receipt and packaging, within 30 days of the date of delivery to the original retail purchaser and Tile will exchange it or provide a full refund of the original purchase price.  Please note that this policy applies only to Products you purchase directly from Tile. This is in addition to your legal rights and your rights under the Tile hardware one (1) year Worldwide Warranty referred to above.

All returns must be authorized. To authorize a return, please follow instructions outlined here.

If you have any questions about this Warranty and Refund Policy, please contact us at:

terms@thetileapp.com

2121 South El Camino Real, Suite 900,
San Mateo, CA 94407, USA

 

Back to Support Home