We automatically ship new batteries to you every year so you never run out of finding power. Additionally, if your Tile seems to need a boost before a year, just contact us.

FAQ

How do I make sure Tile sends my battery replacements to the right place?

As soon as possible after upgrading to Premium, log into your Tile account here and click “Edit” next to your shipping address to input where you’d like your batteries to be shipped.

Which Tiles can I get free battery replacements for?

Free battery replacements apply to any Tile with a replaceable battery. This includes Tile Mate (2018) and Tile Pro (2018). If you're not sure which one you have, find out more here. 

If my Tile stops working, how do I request a free battery replacement?

We’re sorry that your Tile is encountering some issues- we’d love to chat to try to get it working again quickly or send you a free battery.

As a Tile Premium member, you also have access to an exclusive text help line staffed by our Care team. You can access this text line by tapping the gear icon on the top right corner of your Tile app. Once you are on the Settings screen, look under the Premium section and tap on “Contact Customer Care by SMS” to begin texting. You can also chat with us online or via email message.

I have a monthly subscription, do I still get free battery replacements?

Yes. However, you will need to have an active Premium subscription at the time of the request to get a free battery replacement.

Will I get notified before you send me my auto battery replacements?

Yes! We will send you an email in advance letting you know when to expect your new batteries and give you a chance to update your shipping address.

How do I change my address for auto battery replacements?

Simply log into your Tile account here, and click “Edit” next to your shipping address.