Is my device compatible with Tile?

 

 

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iOS

Tile is only compatible with the following iOS devices running iOS 8.1+:

  • iPhone 4S or newer
  • iPad 3rd Gen or newer
  • iPad Mini or newer
  • iPad Pro or newer
  • iPod Touch 5th Gen or newer
  • Apple Watch (Requires iPhone 5 or above with iOS 8.2 or newer)

New iOS devices will be supported as they become available, as long as they have Bluetooth 4.0 support.  

If you have a device that is listed above but on iOS 8.0 or below, you will only be able to update our app to 1.14.0. We do not support iOS 8.0 and below past 1.14.0 and as such any new features, fixes, or general updates will not be available unless you update your device to iOS 8.1 or above.

 

Android

What Android phones will Tile officially work with?

  • Samsung Galaxy (S5 or newer)
  • Samsung Note (4 or newer)
  • Nexus (4 or newer)
  • OnePlus (One or newer)
  • HTC one (M8 or newer)
  • Motorola Moto X (or newer)
  • Tile is compatible with most Android devices equipped with Android 4.4 (Kitkat) or newer and Bluetooth 4.0 or newer.

In order to run the Tile Android app, your device will need both of the following:

1. Android 4.4.2 or higher (KitKat or Lollipop, with the exception of Marshmallow 6.0.0)* 
2. Bluetooth 4.0

*IMPORTANT- Please be advised that Tile’s connectivity and app are affected by a known Bluetooth issue with devices using Android 6.0.X (Marshmallow). Connectivity issues are confirmed to be fixed in Android 6.0.1 and above for Nexus devices. For all other devices please read this article for more details. Thank you!

If your device is not on this list but uses Android 4.4 and Bluetooth 4.0, there is a good chance Tile will work fine, but we are not able to offer the same level of support in troubleshooting scenarios. 

What Android devices will not work with Tile?

Any devices that do not have Bluetooth 4.0 or BLE, will not work. This is due to the fact that these handsets do not have the hardware to communicate with our Tile hardware or companion app.

Computers

At this time the application is only designed to run on mobile devices, as the community relies on proximity to a device in order to locate a missing item. We plan to explore enhanced capabilities later in our growth plan.

 *UPDATE 10/14/2016: Apple's iPhone 7 can currently only handle 2 Tile connections. Please contact support if you have questions. 

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