Item Reimbursement is currently only available for customers in the US, United Kingdom (UK), and Australia (AU) at this time.

• In the US, Item Reimbursement is a  warranty that is provided by our partner XCover.com (Cover Genius Pty Ltd).
• In the UK and Australia, Item Reimbursement is a discretionary protection product provided by our partner XCover.com (Cover Genius Pty Ltd). 

For full details, please see: 

• US: XCover Warranty Terms
• UK: XCover Protection Wording 
• Australia: XCover Product Disclosure Statement

If Tile can’t find your things, you may be reimbursed for your Tile product and the registered item if eligible. 

Item Reimbursement Amount

Both Premium and Premium Protect allow you to protect multiple items that you registered in a 12-month period. US, UK, and AU customers will get a coverage amount per year for registered items.

Eligible items for registration

You can register any functioning Tile that has been sending location updates, new or old. Tiles with a dead battery or not sending a signal due to incorrect permission settings or out of range are not eligible.

Most Tile partner devices, including Skullcandy True Wireless devices, are also eligible for Item Reimbursement. You’ll need to register each device individually.

A list of excluded items from reimbursement can be found in the respective terms and conditions: 

• US: XCover Warranty Terms
• UK: XCover Protection Wording 
• Australia: XCover Product Disclosure Statement

Register your eligible Tiled items for Item Reimbursement

Prior to registering your Tiles, be sure to enable location services and confirm the Tile’s battery is working. All Tiles in your account are eligible to be registered.

If in the future you need to update your location from a country where Item Reimbursement was supported to a non-supported country, updating your country will mean you will lose access to Item Reimbursement and your existing item coverage(s). 

However, if you need to update your location to a country where Item Reimbursement is also available, this will cancel your current Item Reimbursement coverage and you will need to re-register your item(s) to be eligible for Item Reimbursement. There will also be another 30-day waiting period after you re-register your item(s) before you can submit a reimbursement request.

1. In the Tile app, select the Tile to register.
2. Scroll down to and Tap on Item Reimbursement.
3. (For New or Existing subscribers who have not provided your location) Confirm that the pre-filed Country and Zip/Postal Code are your correct location.
   1. If it is correct, Tap on Continue. 
   2. If it is incorrect, enter the correct Country and Zip/Postal Code and Tap on Continue. 
4. Required: Upload a photo clearly showing the Tile attached to the item.
5. The app displays a message saying the registration was successful. The Tiled item that you just registered shows the photo that you uploaded and the shield icon on that Tile in the app.

Repeat the steps for each of your eligible items. Unregistered items will not be reimbursed.

Item Reimbursement Registration

You will know your eligible Tiled item is registered if you see the shield icon below your Tile on the home screen of the Tile app. If you don’t see the shield, you’ll need to register the eligible Tiled item to receive the benefit.

Change registration information on your items

If you have registered your item and you have not submitted a reimbursement claim for that item, you can change the registration information.

1. In the Tile app, select the Tile whose information you wish to change.
2. Scroll down to and select Item Reimbursement.
3. Tap the Edit link.
4. Tap Edit Details or Retake Photo, depending on which information you wish to change.
5. Enter the new information or follow the prompts to retake the photo.
6. Tap Done when you have entered the new information.

Waiting period before you can submit a reimbursement request

Once subscribed, there is a 30-day waiting period per account after you register your first Tile before you can submit a reimbursement request.

For new subscribers, the 30-day free trial counts as the 30-day waiting period.

Submit a Reimbursement Request

1. In the Tile app, select the Tile associated with the lost item.
2. Scroll down to and select Item Reimbursement.
3. Select Reimburse Me.
4. Tap Done.
5. XCover.com will send a confirmation email within 3 days.

For information on how the reimbursement claim works, visit:

• US: XCover Warranty Terms
• UK: XCover Protection Wording 
• Australia: XCover Product Disclosure Statement

Make sure to register each eligible Tiled item individually and submit your reimbursement requests separately.

Unfortunately, you cannot make a request if the registered item has not transmitted a signal for 60 days. This ensures your Tile’s battery is operational, permission settings are correct, and there’s a recent signal.

If you are unable to submit a reimbursement request

If you’re trying to submit a reimbursement request and are advised that there will be a 7-day waiting period, your Tile is still giving location updates. This ensures you have time to find your item before proceeding with a reimbursement request.

There is no waiting period if there have been no location updates from your Tile in the last 7 days. Your request will go through immediately.

If you’ve confirmed the above and you still can’t make a request, your item may be ineligible.

Tile Item Reimbursement does not cover Tiled items that were stolen or items located through the Tile Network that cannot be safely retrieved (for example, Tiled keys lost on a freeway).

After You Submit Your Reimbursement Request

You’ll receive an email from XCover.com within 3 business days. It can take longer if additional documentation is needed, such as the proof of purchase.

Registering for Premium Item Reimbursement and Basic Reimbursement

Basic Reimbursement and Item Reimbursement through Tile Premium and Tile Premium Protect are separate warranties/protection products, and cannot be combined. Basic Reimbursement is available in the US only. Learn more about Basic Reimbursement.

Privacy and User Information

In order to give you the best possible experience, our service will require the collection and sharing of certain pieces of information between Tile and Cover Genius through XCover.com.

Your privacy and safety are our top concerns. Our Privacy Policy outlines each piece of information that may be shared with Cover Genius through XCover.com. See Tile’s Security and Privacy Policy and full Privacy Policy.

If you have questions or issues with your reimbursement, contact XCover.com at https://www.xcover.com/en/contact-us.