This is a warranty that is available to residents of the United States (U.S.) only and is provided on the XCover.com platform by our partner, CoverGenius Warranty Services.

If Tile can’t find your things, we’ll reimburse you if your Tile product and registered item is eligible.

Item Reimbursement Amount

• As a Premium subscriber, you’re eligible to be reimbursed up to $100 total per year for your lost registered items.
• Premium Protect subscribers are eligible for reimbursement up to $1000 total per year for lost registered items.

Eligible items for registration

You can register any functioning Tile that has been sending location updates, new or old. Tiles with a dead battery or are otherwise not sending a signal due to incorrect permission settings or out of range are not eligible.

Most Tile partner devices including Skullcandy True Wireless devices are also eligible for Item Reimbursement. You’ll need to register each device individually.

Check eligible items for Item Reimbursement registration

You will know your eligible Tiled item is registered if you see the shield icon below your Tile on the home screen of the Tile app. If you don’t see the shield, you’ll need to register the eligible Tiled item to receive the benefit.

Register your Tiles for Item Reimbursement

Prior to registering your Tiles, be sure to enable location services and confirm the Tile’s battery is working. All Tiles in your account are eligible to be registered.

1. In the Tile app, select the Tile to register.
2. Scroll down to and select Item Reimbursement.
3. If required, upload a photo clearly showing the Tile attached to the item (for example, your Tile attached to your keys, your Tile on your bike, etc.).
4. The app displays a message saying the registration was successful. The Tiled item that you just registered shows the photo that you uploaded and the shield icon on that Tile in the app.

Repeat the steps for each of your eligible items. Unregistered items will not be reimbursed.

Change registration information on your items

If you have registered your item and you have not submitted a reimbursement claim for that item, you can change the registration information.

1. In the Tile app, select the Tile whose information you wish to change.
2. Scroll down to and select Item Reimbursement.
3. Tap the Edit link.
4. Tap Edit Details or Retake Photo, depending on which information you wish to change.
5. Enter the new information or follow the prompts to retake the photo.
6. If you've entered new information, tap Done.

Waiting period before you can submit a reimbursement request

Once subscribed, there is a 30-day waiting period per account after you register your first Tile before you can submit a reimbursement request.

Submit a reimbursement request

1. In the Tile app, select the Tile associated with the lost item.
2. Scroll down to and select Item Reimbursement.
3. Select Reimburse Me.
4. Tap Done.
5. XCover.com will send a confirmation email within 3 days.

Make sure to register each eligible Tiled item individually and submit your reimbursement requests separately.

Unfortunately, you cannot make a request if the registered item has not transmitted a signal for 60 days. This ensures your Tile’s battery is operational, permission settings are correct, and there’s a recent signal.

Reimbursement Details and Important Information

If the Tile was in working condition, but not recording location updates for the last 7 days, the reimbursement request will be submitted immediately.

If the Tile is sending location updates, a 7-day waiting period applies before the reimbursement request is submitted to give time to find and retrieve the lost item. At the end of 7 days, if the item is still missing, the request can be submitted.

As a reminder, reimbursement requests can begin 30 days after the registration of your first Tile.

Proof of ownership/purchase of the lost item may be required by Cover Genius to file a claim. No deductible is required for reimbursement.

If you’re trying to submit a reimbursement request and are advised that there will be a 7-day waiting period, your Tile is still giving location updates. This ensures you have time to find your item before proceeding with a reimbursement request. If there are any location updates within the 7 days, the holding period doesn’t start over. Once the 7 days are up and you’re still unable to locate your item, you can submit your request.

There is no waiting period if there have been no location updates from your Tile in the last 7 days. Your request will go through immediately.

Tile Item Reimbursement is a warranty that the Tile device will operate as described and it does not cover Tiled items that were stolen or items located through the Tile Network that cannot be safely retrieved (for example, Tiled keys lost on a freeway).

Items excluded from reimbursement

• Illegal items, including illegal drug paraphernalia
• Prescription and non-prescription drugs and related paraphernalia
• Controlled substances
• Alcohol
• Firearms, explosives
• Money, currency, monetary instruments, securities and commercial papers
• Antiques, jewelry (including watches), fine art
• Motor vehicles, ATVs
• Contents of bags and wallets
• Living things, including people, plants and pets
• Drones
• Products not retrievable in water over 2 feet in depth

If you are unable to submit a reimbursement request

If you’ve successfully signed up for Premium or Premium Protect and registered your Tiles, you must wait 30 days after registering your first Tile to submit a request.

If you’re trying to submit a reimbursement request and are advised that there will be a 7-day waiting period, your Tile is still giving location updates. This ensures you have time to find your item before proceeding with a reimbursement request. If there are any location updates within the 7 days, the holding period doesn’t start over. Once the 7 days are up and you’re still unable to retrieve your item, you can submit your request.

There is no waiting period if there have been no location updates from your Tile in the last 7 days. Your request will go through immediately.

If you’ve confirmed the above and you still can’t make a request, your item may be ineligible.

After you submit your reimbursement request

You’ll receive an email from XCover.com within 3 business days. If your request is approved, you’ll get paid out within approximately 2-3 business days after that. It can take longer if additional documentation is needed, such as the proof of purchase.

Payment Method

You will receive Item Reimbursement payments via ACH direct deposit.

If your Item Reimbursement request is denied

Your reimbursement request will be processed on XCover.com. If for some reason your request is not accepted, XCover.com will email you directly. You won’t be eligible to make another reimbursement request on that Tile.

Registering for Premium Item Reimbursement and Basic Reimbursement

Basic Reimbursement and Item Reimbursement through Tile Premium and Tile Premium Protect are separate warranties, and cannot be combined. Learn more about Basic Reimbursement.

Privacy and User Information

In order to give you the best possible experience, our service will require the collection and sharing of certain pieces of information between Tile and Cover Genius through XCover.com.

Your privacy and safety are our top concerns. Our Privacy Policy outlines each piece of information that may be shared with Cover Genius through XCover.com. See Tile’s Security and Privacy Policy and full Privacy Policy.

If you have questions or issues with your reimbursement, contact XCover.com at https://www.xcover.com/en/contact-us.