Standard Return and Refund Policy

• Tile can only refund orders placed directly through our website. If you purchased your Tile(s) through another party (like Amazon.com), contact them for return instructions.
• You can return your Tile for a refund within 30 days from the day you received your Tile shipment.
• The order must be returned in good condition with its original packaging.
• Partial returns are not eligible for refund (example: If you ordered 4 Tiles, you must return all 4 Tiles to receive a refund).
• For more information, visit our Warranty and Refund Policy Page.

To return your order

1. Select the Chat with Us button on this screen.
2. Follow the prompts to be connected with an agent.
3. Our Customer Care team will provide a Return Merchandise Authorization number (RMA) along with instructions on how to return your order.
4. When you are ready to return your order, we recommend using a shipping service that is able to track shipments (i.e., USPS, UPS, or FedEx) so that you are able to track your shipment. Just a reminder, Tile is not responsible for shipping costs associated with the return order.   Note: The return can be shipped Ground, Priority shipping is not required.
5. Once the return is processed and approved, a confirmation email will be sent to you with information on when you should expect your refund.
6. Your refund will be returned to your original form of payment.