If you have activated your Tiles and linked your Tile and Life360™ accounts, but you cannot see your Tile’s last known location on your Life360 map or ring to find it.

Troubleshoot my Tiles in the Life360 app

My Tile account is linked, but I can’t see my Tiles

Your Tile account will link to Life360 right away, however, information updated in the Tile app can take 15 minutes or more to show up in the Life360 app. This time can vary depending on when Life360 fetches the information from the Tile app.

Note: Tiles must be activated to show in your Life360 account.

After waiting at least 15 minutes,you are still unable to see your Tiles on your Life360 map ensure that Bluetooth is enabled:

iOS

1. On the iOS device home screen, tap Settings.
2. Scroll down to and select Life360.
3. Set Bluetooth to On.

Android

1. On your Android device, open the Settings app.
2. Tap Apps.
3. Scroll down to and select Life360.
4. Tap Permissions.
5. Tap Bluetooth, then tap Allow.

If that doesn’t work, uninstall and reinstall both the Life360 and Tile app then attempt to link your Tile account to Life360 account again.

I’m unable to hear my Tile ring

Use the Tile Detector to find Tiles that may be hiding in hard-to-see or hear places, such as under a pile of clothes, in between couch cushions, or in loud airports.

My Tile isn’t connecting

Troubleshoot your Tile.