Find my Tile when it is in range of my mobile device

1. Ring your Tile.
2. If you are unable to hear the Tile tune, use the Tile Detector to find the Tile. 
3. View the location where the Tile last connected. 
   • Note: The app can take up to 2 minutes to connect to the Tile and provide a current location. 
   • You can  subscribe to Premium or Premium Protect to access your 30-day location history.

Find my Tile when it's not in range of my mobile device

1. Enable Notify When Found and add contact information. 
2. The Tile Network will notify you when someone comes within range of your Tile. 
   • Note: The notification may not be immediate. 
3. Return to the updated location and attempt to ring your Tile. 
   • Note: The Tile may no longer be there if it has moved since its last location update.

Tips to Find a Lost Tile

• Check your mobile device’s permission settings to ensure Tile’s features work correctly.
• The Tile itself does not have GPS or real-time location monitoring. The Tile app on your mobile device uses a Bluetooth connection with the Tile to obtain, save, and display the Tile's location information.
  • The Tile’s Bluetooth connection could be interrupted by environmental interference, such as walls, floors, trees, or other devices that use Bluetooth.
• Check any floor you visited in buildings with more than one story.

If you suspect that your Tile is stolen or the map shows the Tile in a secluded area, we recommend contacting your local authorities.