Anti-Theft Mode allows you to protect your valuables from theft. When you activate Anti-Theft Mode you will hide your Tiles from users of Tile’s Bluetooth device finder, Scan and Secure. 

Prepare to Activate Anti-Theft Mode

To activate Anti-Theft Mode you will need:

• at least one activated Tile 
• to be 18 years old or older to register
• a valid ID (i.e. Drivers License, Government-Issued ID Card, or Passport)
• to make sure the area is well-lit and move your head as instructed when taking the Selfie Scan
• to give Tile access to your camera permissions
  
  

Activate Anti-Theft Mode

1. On the home screen of the Tile app, tap Settings at the top right corner of the screen.
2. Scroll down to and select Anti-Theft Mode.
3. Tap on Begin Activation or Reverify ID.
4. Tap on Continue.
5. Read and agree to all items listed on the User Agreement screen by tapping in each Square, then Tap on Continue.
6. Tap on Confirm. 
7. On the Getting Started page, Tap on Begin Verifying.
8. Select the type of photo ID you'll be using (Drivers License, State ID, Passport, Passport Card, Permanent Resident Card, or Visa). Note: Enable Camera access if you still need to do so.
9. Tap on Upload a photo, or tap the camera to take a photo of the front and back of your ID.
10. Once the ID is verified, tap on Get Started to complete a Selfie Scan.
11. Tap on take photo to capture yourself centered on the screen. Repeat looking slightly left and slightly right.
    1. Enable Camera access if you still need to do so.
12. Once the scan is completed and verified, tap on Done.

Notes: 

• You are given 3 attempts to verify. If you are unable to verify your identity after the attempts, try using another ID. 
• You will receive a notification after 11 months of having Anti-Theft enabled to reverify your ID. We cannot store your Personally Identifiable Information (PII) for more than 1 year.

Deactivate Anti-Theft

Tiles in your account

• All the Tiles you own in your account will be included in Anti-Theft Mode and will no longer be discoverable by our Scan and Secure feature and certain other 3rd party scanning tools.
• There is not an option to include only certain Tiles with Anti-Theft mode. 
• If a Tile is owned by you and shared with others it will be in Anti-Theft Mode.
• Tiles owned by someone else and shared with you will not be in Anti-Theft Mode, unless they activated the feature on their account.
• If you transfer a Tile from your account to another account it will not be in Anti-Theft Mode unless the new owner has activated the feature on their account.

Tile Features

All Tile features such as Notify When Found and Smart Alerts,if you are a Premium subscriber, will still work when you activate Anti-Theft Mode. 

Failed Verification

If your verification fails you can try again.

Helpful tips:

• Try your passport
  • Note: The ID must be a valid ID (i.e. Driver’s License, Government-Issued ID Card, or Passport)
• Ensure good lighting
• Make sure the photo is not blurry

If you think you should have been verified, you can contact our Customer Care Team.

• Select the Submit a Ticket link below 

Lost or Suspected Stolen Item

If you have lost or suspect an item has been stolen please follow these safety tips.

If you suspect your item is stolen, we do not recommend you confront the thief on your own, consider contacting your local law enforcement.

If your item is lost the Notify When Found feature will still work.  

Unwanted Tracking

If you find an unwanted Tile please refer to How to Handle Unwanted Tracking.

Deactivate Anti-Theft Mode

1. On the home screen of the Tile app, tap Settings at the top right corner of the screen.
2. Scroll down to and select Anti-Theft Mode.
3. Toggle Anti-Theft Mode off. (will show gray when off)

Note: When Anti-theft mode is deactivated, all user data is deleted after 30 days per our privacy policy. Anti-theft can be re-enabled at any time within that 30-day window. After 30 days a new ID verification will be required.