If you can’t find your eligible items, we will reimburse you.

Note: Basic Reimbursement is available in the US only.

How Basic Reimbursement Works

As a Tile member, you can register Tiles for a one-time reimbursement of up to $25 per account if your item is lost.

Want more than $25? Click here to learn about upgrading to Item Reimbursement with Premium or Premium Protect.

We partner with XCover.com to provide you with even greater peace of mind. Learn more about XCover.com by Cover Genius.

Register your eligible item for Basic Reimbursement

You must complete the registration steps below within 30 days of activating your Tile to be eligible for reimbursement.

1. Activate your Tile.
2. Select the Tile you’d like to register.
3. Scroll down to and select More Options.
4. Under Actions, select Basic Reimbursement.
5. Follow the instructions and accept the terms and conditions to enroll.
6. Tap on Done.

Repeat the steps for each of your Tiles.

Check your Tiles for Basic Reimbursement Registration

1. On the home screen of your Tile app, select the Tile you wish to check.
2. Scroll down to and select More Options.
3. Scroll down to Basic Reimbursement. You should see the word On.
4. If you don't see the word On, you'll need to register that Tile.
   • Make sure that you activated the Tile in the last 30 days. If you activated the Tile more than 30 days ago, you will not be able to register the item.

Submit a Basic Reimbursement Request

There is a 30-day waiting period per account after you register your first Tile before you can submit a reimbursement request.

You cannot make a request if the registered item has not transmitted a signal for 60 days. This ensures your Tile’s battery is operational, permission settings are correct, and there’s a recent signal.

1. In the Tile app, select the eligible Tiled item that you wish to submit a Basic Reimbursement request.
2. Scroll down to and select More Options.
3. Under Actions, select Basic Reimbursement.
4. Select Reimburse Me.
5. If your Tile is still giving location updates, the app displays a message that there is a 7-day waiting period to allow you to recover your item and that you will be notified when you can finish your request. Tap Continue.
6. If there have been no location updates from your Tile in the last 7 days, your claim will be processed immediately.
7. Wait for an email from XCover.com. It will be sent within 3 days.

A list of excluded items from reimbursement can be found in the XCover Terms and Conditions.

Coverage Period

Eligible Tiled items are covered under Basic Reimbursement for 12 months following the date you registered your item.

Basic Reimbursement and Premium Item Reimbursement

Basic Reimbursement and Premium Item Reimbursement are separate warranties, and cannot be combined. Once you upgrade to Premium Item Reimbursement, you’ll no longer be eligible for a $25 Basic Reimbursement. Learn more about XCover's coverage policy for Basic Reimbursement.

Waiting Period during Basic Reimbursement Request

If you’re trying to submit a reimbursement request and are advised that there will be a 7-day waiting period, your Tile is still giving location updates. This ensures you have time to find your item before proceeding with a reimbursement request. 

If there are any location updates within the 7 days, the holding period doesn’t start over. Once the 7 days are up and you’re still unable to retrieve your item, you can submit your request.

There is no waiting period if there have been no location updates from your Tile in the last 7 days. You can submit your claim immediately to be processed.