Create an account using your email address

For iOS devices

1. Download the Tile App on your compatible smartphone or tablet.
2. Open the app and tap Get Started.
3. In the Add a Device screen, choose which Tile Enabled Device you wish to activate.
   If you are not activating a Tile Enabled Device, tap Skip at the top right corner of the screen.
4. In the Sign Up screen, enter a valid email address to use with your account. You'll use this to log into the app moving forward.
5. Create a password. Passwords are case-sensitive and must include one letter, one number, and be at least 8 characters long.
6. Tap Sign Up.
7. You'll receive a 6-digit confirmation code in the email address you provided. When the app prompts for it, enter the code to verify your email address.
8. Follow the prompts to allow the Tile app to access Bluetooth and Push Notifications.
9. Set up Location Access in two steps:
   • To complete Step 1, select Tap to select 'Allow ONCE'.
   • Tap Allow Once.
   • To complete Step 2, tap Set Location to 'ALWAYS'.
   • In the Settings screen for the Tile app, select Location.
   • Set Allow Location Access to Always.
   • Ensure that Precise Location is switched On.
   • Exit from Settings and go back to the Tile app.
10. In the Tile app, you'll see the message "All Set!". You are now ready to activate your first Tile.

For Android devices

1. Download the Tile App on your compatible smartphone or tablet.
2. Open the app and tap Get Started.
3. In the Add a Device screen, choose which Tile Enabled Device you wish to activate.
   If you are not activating a Tile Enabled Device, tap I Don't Have a Device at the bottom of the screen.
4. In the sign Up screen, enter a valid email address to use with your account. You'll use this to log into the app moving forward.
5. Create a password. Passwords are case-sensitive and must include one letter, one number, and be at least 8 characters long.
6. Tap Sign Up.
7. You'll receive a 6-digit confirmation code in the email address you provided. When the app prompts for it, enter the code to verify your email address.
8. Set up Location Access in two steps:
   • To complete Step 1, tap Next, then select WHILE USING THE APP.
   • To complete Step 2, tap Next, then select the radio button for Allow all the time.
   • Beginning Android 12, you have the option to toggle Use precise location to On.
9. Tap the Back button at the top left corner of the screen to go back to the home screen of the Tile app. You are now ready to activate your first Tile.

Create an account using Facebook (not applicable for iOS users)

1. Download the Tile App on your compatible smartphone or tablet.
2. Select the Sign In link at the bottom left corner of the screen.
3. Tap Continue with Facebook.
4. Enter your Facebook mobile number or email and your password.
5. Tap Log In.
6. In the Log in With Facebook screen, tap Continue as <Your Name>.
7. Set up Location Access in two steps:
   • To complete Step 1, tap Next, then select WHILE USING THE APP.
   • To complete Step 2, tap Next, then select the radio button for Allow all the time.
   • Beginning Android 12, you have the option to toggle Use precise location to On.
8. Tap the Back button at the top left corner of the screen to go back to the home screen of the Tile app. You are now ready to activate your first Tile.

Connect an existing Tile account to your Facebook? (not applicable for iOS users)

1. Make sure you are logged out of your account in the Tile app.
2. On the welcome screen of the Tile app, select the Sign In link at the bottom left corner of the screen.
3. Tap Continue with Facebook.
4. Select the Facebook account that you wish to connect to your Tile account.
5. The app displays a message saying you have now connected your account to Facebook. 

Disconnect your Facebook account from your Tile account (not applicable for iOS users)

1. In the Tile app, tap Settings.
2. Select Connected to Facebook.
3. The app displays a message at the bottom of the screen. Select X Disconnect.
4. Select Create A Password.
5. Create your password, then select Save.
   Note: Passwords are case-sensitive and must include one letter, one number, and be at least 8 characters long.
6. The app displays the message "Your password was created successfully, and we have disconnected Facebook.”
7. Tap OK.

If you have not received a registration confirmation email

If you have not received your email within 30 minutes of creating an account, chat with us or submit a ticket and we will assist you.