If your Tile is within Bluetooth range of your mobile device, you can ring your mobile device by quickly and firmly double-pressing the button on the Tile itself.

If your mobile device does not ring, check the following:

• Your device is compatibility with the Tile app.
• The Tile app is up to date and open.
• Your mobile device’s (iOS or Android) operating system is the current version.
• The Permission settings are correct.
• Find your Phone is set to On.
• If the Tile you're trying to ring from is shared with you, the Tile may still be connecting to the owner's device:
  • Have the Tile's owner turn off the Bluetooth on their mobile device, then allow 1-2 minutes for the Tile to connect to your device. Then try ringing your mobile device from the Tile. (This is just for troubleshooting purposes, the Tile’s owner can turn Bluetooth back on after you test.)
• Tap the Find button in the app to ring your Tile.
  • If the Tile does not ring, the Tile’s battery may be low or dead. This can trigger false alerts. 
  • For Tiles with a replaceable battery, learn how to replace the battery.
• If you can’t ring the Tile because the Find button in the app is not showing, check if the Tile is connecting to the app.The battery saving mode (low battery mode, battery optimization, battery saver, etc.) is not enabled. 
  • If it is enabled, either disable this mode or add the Tile app as an exception.
• Do Not Disturb or Total Silence Mode is not enabled. Either disable this mode or enable Alarms Only or Priority Only (if your device has these modes).
• Third party software that can block or disable apps and notifications can also stop processes necessary for the Tile app to function properly.
• For iOS devices: 
  1. Go to Settings.
  2. Tap Battery.
  3. Select Battery Health
• Check if Maximum Capacity is within normal limits.
• Confirm there is no Important Battery Message about your device’s battery health.
• Check Peak Performance Capability does not say “performance management has been applied.”
  

Note: If you need help finding the above settings, refer to the device manufacturer’s support site.

If you are still unable to ring your mobile device:

1. Force close the Tile app from your recent apps page.
2. Restart your mobile device.
   1. If your Tile is a 2018 model or older, reboot your Tile by pressing and holding down the Tile button on the Tile for 10 seconds. (newer model Tiles do not require a reboot).
3. For Samsung Devices
   • Go to Settings.
   • Tap Battery and Device Care.
   • Tap Background Usage Limits.
   • Select Never Sleep Apps and Tap the (+) at the top right. 
   • Select Tile from the list and Tap Add. 
4. Force close the Tile app and relaunch.
5. Allow 1-2 minutes for your Tile to connect.
6. Try ringing your mobile device from the Tile.